Everything you must know in one place
Eligibility for Refund
Customers who have purchased Shared Hosting, Cloud Hosting, or WordPress Hosting from WhisCloud.com are eligible for a refund if they meet the following criteria:
- 1. The customer must request a refund within 30 days from the date of the initial purchase.
- 2. The account must be in good standing, with no violations of our Terms of Service or Acceptable Use Policy.
- 3. The customer should not have previously claimed a refund for the same product or service.
- 4. Service Should be active with out any prior abuse and fraudulent report
Non-Eligibility for Refund
Refunds will not be granted for the following products and services:
To initiate a refund request, customers must follow these steps:
a. Contact our customer support team: Customers can reach out to our support team through email or live chat. The request should include the reason for the refund and the relevant purchase details.
b. Verification: Our support team will verify the eligibility of the request based on the criteria mentioned in Section 1.
c. Refund Processing: Once the refund request is approved, the refund will be processed within 7 business days. The amount refunded will be the total amount paid for the eligible hosting plan minus any applicable discounts or promotions.
Cancellation of Hosting Services
Customers may choose to cancel their hosting services at any time. However, a refund will only be granted if the cancellation is made within 30 days of the initial purchase, as per the eligibility criteria. If a customer cancels their hosting plan after the 30-day period, they will not be eligible for a refund but will continue to have access to the service until the end of the billing period.
Exclusions and Limitations
a. Add-ons and Extras: Refunds are only applicable to the hosting plan's base cost and do not include any additional add-ons or extras purchased separately. These add-ons are non-refundable and will remain active until the end of the billing period.
b. Third-Party Products or Services: Our refund policy only applies to WhisCloud.com's hosting services. If customers have purchased any third-party products or services through our platform, they will need to refer to the respective provider's refund policy.
Changes to Refund Policy
WhisCloud.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for any updates.
At WhisCloud.com, we aim to deliver exceptional web hosting and domain registrar services to our customers. Our 30 Days Refund Policy for Shared Hosting, Cloud Hosting, and WordPress Hosting is designed to provide our valued customers with the flexibility to reconsider their purchase within the first 30 days. We believe this policy demonstrates our commitment to customer satisfaction and underscores our dedication to providing reliable and high-quality hosting solutions. For any questions or concerns about our refund policy, we encourage customers to reach out to our dedicated customer support team, who are available 24/7 to assist you.
Webers Mitra Solutions Pvt Ltd
Narmada Bhawan UXI20, 754224
Ramnagar, Mahakalpada, Kendrapada
East Cost Odisha, India
WhatsApp - +919348232153