EnglishRefund Policy
At WhisCloud.com, we strive to ensure customer satisfaction with our services. Our refund policy is designed to provide transparency and clarity regarding the terms under which refunds may be issued.
1. Eligible Services for Refund
We offer a 30-day refund policy for the following services:
Shared Hosting- Cloud Hosting
- WordPress Hosting
If you are dissatisfied with our services within the first 30 days of your purchase, you can request a full refund.
2. Non-Refundable Services
The following services are non-refundable:
- Domain Registration
- Dedicated Servers
- VPS Servers
- SSL Certificates
- IP Addresses
- Add-ons and Additional Services
3. Conditions for Refund Eligibility
Refunds will not be processed under the following conditions:
- Services suspended or cancelled due to abuse or any violation of our terms.
- Deposits or prepayments made for future services.
4. Refund Request Process
If you are unhappy with our products or services, you may cancel and raise a ticket with our billing department to request a refund. The steps to follow are:
- Log in to your account on WhisCloud.com.
- Navigate to the billing section and submit a cancellation request for the specific service.
- Raise a support ticket with the billing department detailing your refund request.
Our billing team will review your request and process the refund if eligible, typically within 7-10 business days.
5. Refund Exceptions
In certain cases, refunds may not be processed due to specific circumstances, including but not limited to:
- Force majeure events or acts of God that impact service delivery.
- Changes in law or regulatory requirements that affect service provision.
- Technical issues beyond our control that may temporarily disrupt services.
6. Contact Information
For any inquiries or assistance regarding our refund policy, please contact our billing department at: billing@whiscloud.com.
By using WhisCloud.com services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. If you do not agree with any part of this policy, you should refrain from using our services.
